Oh no! I have a marking notice from U.S. Customs (CBP). What do I do?

Challenge: 

Our international client imported 5 containers of shoes with a date-sensitive timeline for delivery to the stores of their US client. When the containers arrived in the US, CBP (Chicago) performed an intensive examination of the containers and determined that the labels on the shoes were not properly marked in accordance with 19 CFR 134.

Solution: 

CBP allowed Reilly International to move all 5 containers to our bonded warehouse so that we can remark each pair of shoes. Not only did we have to remark the shoes but we also had to have it completed within 5 days. The staff of Reilly International and contracted temporary staff worked diligently on completing this urgent assignment. Our president, Vickie Reilly, also helped.  Teamwork made the work more efficient and enjoyable.

 As each pair was remarked in accordance with 19 CFR 134, the pair was put back in its box and was added to “completed pallets” of other properly remarked shoes. Random photos were taken as our team worked and we also saved bins filled with the old labels.  

Results: 

After the assignment was complete, hours ahead of schedule, we contacted CBP (Chicago) to let them know the remarking was complete.  We invited them to come to our warehouse if they preferred an on-site look.  As an alternative, we offered to provide photos or samples of the remarked shoes.  The president of Reilly even offered to bring the bins of old labels to Customs to show that they were removed in addition to the photos.

Customs was so impressed with our compliance that they took our word and released all 5 containers.

Our international client was extremely happy and their client received the shoes in their stores by the promised date with no knowledge of the challenges.

The Reilly team and those who helped us felt a strong feeling of accomplishment and also bonded during the process.